Privacy Policy

At Big Giant Media, Inc.our name rides on the trusted products and committed service that we have provided to our valued customers for more than 25 years. As part of our commitment to service, we have instituted the following privacy and security policy to showcase our dedication to ensuring that your personal and business information is held to the highest standard of protection. It will inform you of our privacy and security practices and make you aware of the choices that you, our valued customer, can make when choosing to view our website, correspond, or complete a transaction with BigGiantMedia.com.

What types of personal information do we collect?

We collect and store personal information that you provide to us when you contact customer service by telephone or e-mail. This information is used to process orders, suggest products or services that may be of interest to you and to provide services that will give you the best experience while using our website. Personal information may include, but is not limited to the following:

Customer Service - Customers who contact our customer service center, may be asked to provide personally identifying information so that we can create an account or reference your account in order to best assist you with your call.

What types of non-personal information do we collect?

Unlike the personally identifying information that you provide to us when you contact us with questions about your service, we also collect and store information that is non-personal in nature by using cookies and other technologies.

What are cookies?

Cookies are small pieces of data that are sent by our web server and stored on your web browser once you access our website. Cookies help track website activity and process you through our website by storing information such as visitor preferences, pages accessed, etc. If you come to our website via one of our email campaigns, we do store your email address in our "cookie"; otherwise, we do not store any other personally identifying information. Cookies help us to remember your information so that you don't have to reenter it every time you visit our websites.

If you do not want to receive cookies, you can disable them in your browser preferences; however, you will not be able to enjoy the full capabilities of our website. We suggest deleting the cookies once you have finished your browsing session.

How do we protect your information?

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you visit our website. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use.

How do we use the information that we collect?

Our goal is to provide you with the most efficient, hassle-free experience possible. We may use the information that you provide us:

• To create account information and other site features that will give you a more personalized shopping experience;
• To send you requested product and service information in the mail;
• To notify you by mail or e-mail of special promotions, upcoming events or new products or services;

Direct Mailings and E-mail

Occasionally we will use your mailing address or e-mail address to send you information about new products, direct mail materials, sales promotions, or web-only exclusives. If you do not wish to receive offers via direct mail, you can contact us using our Customer Service e-mail form at biggiantmedia.com. Please be aware that we will never rent or sell your e-mail address to outside marketing companies.

Customer Service

The personally identifying information that you provide to us when ordering online or by phone is information that we retain to help with future orders or questions. We will never disclose your information without your consent.

Our websites may include links to other websites that might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. Big Giant Media, Inc. has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or websites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.

Consent

By using this website, you consent to the collection and use of information by Big Giant Media, Inc. Changes to our privacy policy will be posted to this page so you will be kept up to date. If you have any questions or comments regarding this policy, please review our contact us page.